Merchant - Do’s and Don’ts

1) Do submit valid and clear KYC documents as requested

2) Do provide complete and correct business details, including business name, address and nature of activity.

3) Do ensure that the KYC and business documents provided are up to date and not expired.

4) Do ensure the declared business activity matches actual operations.

5) Do accept payments only for the approved goods or services.

6) Do act promptly on bank communications such as re‑KYC or document refresh requests.

7) Do inform the bank immediately if there are changes in business activity, address , authorised signatory , nature of business etc.

1) Do not submit incorrect business details or forged documents.

2) Do not misrepresent business turnover, ownership or activity.

3) Do not accept payments for illegal/restricted activities , gambling , betting and sale of prohibited goods and services etc.

4) Do not route settlements to accounts that are not owned by the merchant.