Frequently Asked Questions

→ You have an option to receive calls and SMS from a few selected industries as classified by TRAI.

→ If you choose not to receive any commercial messages or calls i.e. for fully blocked registration:

o You can call 1909 (toll free) from your landline or mobile and select your preference.

o You can also register via SMS by sending START DND or START 0 to 1909. If you choose to receive SMS on select categories or for partially blocked registration, you can send an SMS in this format START < space> < preference no > to 1909. 

o There are 7 preference numbers to choose from:

·      START 0 - Fully blocked

·      START 1 - Banking, Insurance, Financial products and credit cards

·      START 2 - Real Estate

·      START 3 - Education

·      START 4 - Health

·      START 5 - Consumer goods and automobiles

·      START 6 - Communication, Broadcasting, Entertainment and IT

·      START 7 - Tourism and Leisure

→ For instance, type START 4 to 1909, if you want to receive messages only on HEALTH.

→ You can also include more than one preference number like START 4,6 to receive messages for more than one preference.

→ Activation of DND service takes 7 working days.

As soon as your merchant has processed the refund from its end, it should be available in your default bank account within 3-4 days.

Airtel Thanks app is currently available on all Android and iOS. The Airtel Thanks App can be downloaded from Google Play store and Apple store for smart phones. For feature phones, by dialling *99# one can use UPI by linking Airtel Payments Bank.